Privacy Policy

At Kaundle ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our POS system, food aggregator platform, and IT solutions (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

1. Information We Collect

1.1 Business Information

When you register for our Services, we collect:

• Business name, address, and contact information
• Business registration details and tax identification numbers
• Bank account information for payment processing
• Owner and authorized user contact details

1.2 Transaction Data

Our POS system collects:

• Sales transaction records and payment information
• Product and service details, including pricing and inventory
• Customer purchase history and order details
• Payment card information (securely processed by trusted third-party payment service providers such as Stripe, PayPal, and other industry-leading payment gateways)

1.3 Customer Information

With your customers' consent, we may collect:

• Names, email addresses, and phone numbers
• Loyalty program membership details
• Purchase preferences and behavioral data for personalization
• Feedback and communication records

1.4 Technical Information

• Device information (hardware model, operating system, unique device identifiers)
• Log data (IP addresses, browser type, pages visited, time stamps)
• Usage analytics and performance data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

• Process and manage transactions through our POS system
• Aggregate and manage orders from multiple food delivery platforms
• Provide inventory management and business analytics
• Enable QR ordering and contactless payment features

2.2 Business Intelligence & Analytics

• Generate sales reports and business insights using big data analytics
• Analyze customer behavior patterns and preferences
• Create personalized loyalty campaigns using AI technology
• Provide predictive analytics for inventory and sales forecasting

2.3 Service Improvement

• Monitor and improve system performance and reliability
• Develop new features and automation solutions
• Troubleshoot technical issues and provide customer support
• Conduct research and development for service enhancement

2.4 Communication

• Send service-related notifications and updates
• Provide customer support and respond to inquiries
• Share product announcements and promotional offers (with consent)
• Conduct surveys and gather feedback

2.5 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud, unauthorized transactions, and security breaches
• Enforce our terms of service and protect our legal rights
• Maintain records for accounting, tax, and audit purposes

3. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All sensitive data is encrypted in transit (TLS/SSL) and at rest (AES-256)
• Payment Security: All payment transactions are handled by reputable third-party payment service providers (including Stripe, PayPal, and others) that maintain PCI-DSS compliance and industry-leading security standards
• Access Controls: Role-based access restrictions and multi-factor authentication
• Regular Audits: Security assessments and penetration testing
• Data Backup: Regular automated backups with disaster recovery procedures
• Employee Training: Staff trained on data protection and security best practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and financial transactions
• Cloud hosting and data storage services
• Analytics and business intelligence tools
• Customer support and communication platforms
• Marketing and promotional services (with your consent)

4.2 Food Delivery Partners

When you use our food aggregator service, we share necessary order information with delivery platforms to fulfill customer orders.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you before your information becomes subject to a different privacy policy.

4.4 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety, and that of our users
• Investigate and prevent fraud or security issues

5. Data Retention

We retain your information for as long as necessary to:

• Provide our Services and maintain your account
• Comply with legal, tax, and accounting obligations
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

After account termination, we will retain certain information for up to 7 years as required by Singapore and Malaysia regulatory requirements for financial and tax records. After this period, data will be securely deleted or anonymized.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

6.1 Access and Portability

Request access to your personal information and receive a copy in a portable format.

6.2 Correction

Request correction of inaccurate or incomplete personal information.

6.3 Deletion

Request deletion of your personal information, subject to legal retention requirements.

6.4 Opt-Out

Opt-out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly.

6.5 Restriction

Request restriction of processing of your personal information in certain circumstances.

To exercise these rights, please contact us at:

7. Singapore and Malaysia Compliance

7.1 Singapore Personal Data Protection Act (PDPA)

We comply with Singapore's PDPA by obtaining consent before collecting personal data, ensuring data accuracy, protecting data with security measures, and allowing individuals to access and correct their information.

7.2 Malaysia Personal Data Protection Act (PDPA)

We adhere to Malaysia's PDPA requirements for data processing, including obtaining informed consent, implementing security safeguards, and providing data subject rights.

7.3 Cross-Border Data Transfer

Your data may be transferred and processed in Singapore, Malaysia, or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and preferences
• Analyze usage patterns and improve our Services
• Provide personalized content and recommendations
• Measure the effectiveness of our marketing campaigns

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our Services.

9. Children's Privacy

Our Services are designed for businesses and are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice within our Services

Your continued use of our Services after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: